E-Business Customer Services Analyst

We find ourselves looking for an E-Business Customer Services Analyst who will integrate in the GNT team in Hong Kong and perform functions such as:

Daily production

• Troubleshoot client queries on their FX, Fixed Income, Rates, and Commodity deal processing
• Liaising with vendors on issues with their platforms
• Internal communication with sales and trading teams
• Monitoring of trading limits

Onboarding and enablement

• Onboard clients on vendor platforms and monitor requests
• Liaising with sales, risk, and trading teams
• Administrate credit limits
• Assist FO in improving security, efficiency and client's satisfaction in our internal processes.

Project team /OPER Management link

• Assist in new initiatives relates to the development of the E-Business platforms

Profile

• Knowlegde of Financial products
• Ability to work under pressure
• Good communication skills
• System infrastructure of the E-Business offering
• Computer literate

To apply to this offer, send us your CV with the subject "E-Business Customer Services Analyst" to