We find ourselves looking for an Application Support who will integrate in the GNT team in Hong Kong and perform functions such as:

Provide level 2 functional support to Front Office users of the Forex, Fixed-Income and Credit activities' information system.
Perform sanity checks of the platforms. Make sure sanity checks/monitoring are accurate and adjusted whenever a change occurs.
Lead/Coordinate investigations to resolve problems effectively. Formalize problems and escalate to Paris when need be. Propose workaround to unblock severe situation. Propose sustainable solutions to tackle recurrent business issues.
Lead/Coordinate projects for Asia and Paris teams. Follow up all the potential impacts on Asian perimeter and make sure the production will be safe.
Estimate the risks and opportunities in our day to day job, and take initiatives to reduce the risks and improve our efficiency. Provide support to team mates when necessary.
Share experience and expertise to develop others. Develop collaboration with other teams in order to ease problem resolutions, prepare releases or ensure that our specificities/constraints are taken into account during change management (Organization or project wise).

PROFILE:

Master degree level, engineering school, with IT specialization
5+ years experience in Front Office support
English
Good communication and organization
Analytical mind
Proactive / innovative
Technical skills:

OS: Linux and NT/XP/W7Database: SQL/Sybase/Microsoft SQLScripting Language (Python, Batch, Shell)

Functional skills:
Forex products (Spot, Swap, NDF, Options)
Fixed Income products (Bonds, Futures, IRS)
Credit derivatives
ITIL / Knowledge of the Support processes

To apply to this offer, send us your CV with the subject "Application Support" to This email address is being protected from spambots. You need JavaScript enabled to view it.